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1986 – 1990

In 1986 the Bureau was approached for advice and help in setting up a Bureau in Stamford and Mrs Caroline Webb, our Deputy Organiser, became the first organiser of the new Stamford CAB and an adviser, Mrs Francis Whitfield, was appointed Deputy Manager to the new Kettering CAB. In 1988 a change in the charging arrangements for water and sewage led to many enquiries from concerned clients and the Bureau lobbied both the DSS and Mr Michael Latham MP on this issue, just one example of the Social Policy work undertaken by the CAB service. During the year client enquiries exceeded 6,000 for the first time and the cost of running the Bureau was £19,600.

1991 – 1995

In 1991 Mrs Joy Gregg retired after serving the organisation for seventeen years and Mrs Jane Clayton-Jones was appointed Manager as her successor. In her first report Mrs Clayton-Jones mentioned the growing demand for Money Advice and the need for specialist advisers in some areas of the Bureau’s work. Throughout this period multiple debt problems continued to rise and at one time we were dealing with cases totalling £1.3 million of debt. The Bureau was also taking on Industrial Tribunal cases. During 1993 – 1994 a new access ramp was funded and completed, computers were introduced into the Bureau and the establishment of a Farmer Support Group started at the Rutland CAB before becoming a nationwide organisation. An outreach centre was established at RAF Cottesmore particularly to deal with the high level of debt and family enquiries.

1996 – 1999

By now the Bureau was receiving over 10,000 enquiries a year and at this time it was decided that the development of the Bureau should be to provide the highest quality advice service for Rutland. The start of 1996 saw the interior of the Bureau completely rebuilt and refurnished thanks to some generous grants and in February we were honoured by the visit of HRH the Princess Royal to formally open our refurbished premises. A week later came the successful achievement of an Investors in People accreditation, making Rutland CAB one of the first CABs in the country to reach this standard and the second organisation to do so in Rutland. We also led in introducing the Competency Standard in Advice Giving. A further £40,000 of national Lottery funding was obtained to fund an RAF outreach project and an improved level of advice services. A survey on Rural Poverty was undertaken and a report written which has been widely acclaimed and is also published on the internet. By 1999 there were thirty four staff in the Bureau, including eight salaried appointments, with specialist advisers in Money Advice, Welfare Rights, Employment and Tribunal Representation and we had been accepted as Associate Pioneers in the Legal Aid Board’s Community Legal Service. Partnerships had been established with Rutland County Council and with the Anglian Water Trust and negotiations were started with our landlords towards extending the Bureau premises. By now the Bureau was fully computerised and able to offer e-mail advice to clients as well as having the electronic information system provided by Citizens Advice available in all the interview rooms.

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The CAB Service

The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.

Specialist Services

Aims & Principles

The service aims:

to provide the advice people need for the problems they face

to improve the policies and practices that affect people's lives.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyoneon their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

European Level Reports

External Links

Become a volunteer

Do you have a few hours per week to spare?

Why not become a volunteer for Rutland Citizens Advice Bureau.
See the Volunteering page for more details.

Director: Jane Clayton-Jones. Registered in England and Wales. Registration No. 5287678,

A company limited by guarantee. A Registered Charity No. 1107907

Main Menu	1986 – 1990 In 1986 the Bureau was approached for advice and help in setting up a Bureau in Stamford and Mrs Caroline Webb, our Deputy Organiser, became the first organiser of the new Stamford CAB and an adviser, Mrs Francis Whitfield, was appointed Deputy Manager to the new Kettering CAB. In 1988 a change in the charging arrangements for water and sewage led to many enquiries from concerned clients and the Bureau lobbied both the DSS and Mr Michael Latham MP on this issue, just one example of the Social Policy work undertaken by the CAB service. During the year client enquiries exceeded 6,000 for the first time and the cost of running the Bureau was £19,600. 1991 – 1995 In 1991 Mrs Joy Gregg retired after serving the organisation for seventeen years and Mrs Jane Clayton-Jones was appointed Manager as her successor. In her first report Mrs Clayton-Jones mentioned the growing demand for Money Advice and the need for specialist advisers in some areas of the Bureau’s work. Throughout this period multiple debt problems continued to rise and at one time we were dealing with cases totalling £1.3 million of debt. The Bureau was also taking on Industrial Tribunal cases. During 1993 – 1994 a new access ramp was funded and completed, computers were introduced into the Bureau and the establishment of a Farmer Support Group started at the Rutland CAB before becoming a nationwide organisation. An outreach centre was established at RAF Cottesmore particularly to deal with the high level of debt and family enquiries. 1996 – 1999 By now the Bureau was receiving over 10,000 enquiries a year and at this time it was decided that the development of the Bureau should be to provide the highest quality advice service for Rutland. The start of 1996 saw the interior of the Bureau completely rebuilt and refurnished thanks to some generous grants and in February we were honoured by the visit of HRH the Princess Royal to formally open our refurbished premises. A week later came the successful achievement of an Investors in People accreditation, making Rutland CAB one of the first CABs in the country to reach this standard and the second organisation to do so in Rutland. We also led in introducing the Competency Standard in Advice Giving. A further £40,000 of national Lottery funding was obtained to fund an RAF outreach project and an improved level of advice services. A survey on Rural Poverty was undertaken and a report written which has been widely acclaimed and is also published on the internet. By 1999 there were thirty four staff in the Bureau, including eight salaried appointments, with specialist advisers in Money Advice, Welfare Rights, Employment and Tribunal Representation and we had been accepted as Associate Pioneers in the Legal Aid Board’s Community Legal Service. Partnerships had been established with Rutland County Council and with the Anglian Water Trust and negotiations were started with our landlords towards extending the Bureau premises. By now the Bureau was fully computerised and able to offer e-mail advice to clients as well as having the electronic information system provided by Citizens Advice available in all the interview rooms. Previous Page --------- Next Page	The CAB Service
Homepage Getting Advice Young Persons Volunteering Reports Equality/Diversity History Consumer Support Network		The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.
Specialist Services		Aims & Principles
How to access Money Advice Welfare Rights Housing Employment Parent Partnership		The service aims: to provide the advice people need for the problems they face to improve the policies and practices that affect people's lives. The Citizens Advice service provides free, independent, confidential and impartial advice to everyoneon their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
European Level Reports
External Links		Become a volunteer
AdviceGuide Citizens Advice Rutland Online Leicestershire Infolinx		Do you have a few hours per week to spare? Why not become a volunteer for Rutland Citizens Advice Bureau. See the Volunteering page for more details.
	Director: Jane Clayton-Jones. Registered in England and Wales. Registration No. 5287678, A company limited by guarantee. A Registered Charity No. 1107907